Refund Policy

New Wheels Academy Refund Policy

Effective Date: January 2026

At New Wheels Academy, we are committed to providing an exceptional learning experience for our students. Please review our refund policy below, which outlines the conditions under which refunds will be issued:

Refund Conditions
1. Instructor-Cancelled Lessons:
- Refunds will only be issued if a lesson is cancelled by the driving instructor.
- Instructors will provide a minimum of **48 hours' notice** to cancel or reschedule a lesson.
- If an instructor cancels a lesson with proper notice, students will have the option to reschedule or receive a full refund for that lesson.

2. Unforeseen Circumstances:
- In cases of unforeseen circumstances, such as vehicle breakdowns (e.g., flat tires), instructors will reschedule the lesson without penalty to the student.
- Students will be notified as soon as possible regarding the need to reschedule due to such circumstances.

3. Student-Cancelled Lessons:
- Refunds will not be provided for lessons cancelled by students.
- Students must give at least **48 hours' notice** to reschedule without penalty; failure to do so will result in the lesson being charged in full.

4. Refund Process:
- To request a refund for an instructor-cancelled lesson, students should contact our administration team via [insert contact method: email/phone].
- Approved refunds will be processed within 7-10 business days.

5. Payment Methods:
- Refunds will be issued using the same payment method that was used for the original transaction.

Additional Information
- New Wheels Academy reserves the right to amend this policy as necessary. Any updates will be communicated to students in advance.
- For any questions or concerns regarding this policy, please reach out to us at [insert contact details].

Thank you for choosing New Wheels Academy. We look forward to helping you become a confident driver!